Returns & Refunds

Start with our support team

Email hello@nourafinds.com before returning any item. Tell us what happened and include the order number, product photos and packaging photos where relevant. We will confirm eligibility and provide the correct next step.

Eligible returns

A product generally needs to be unused, complete and in its original packaging. For hygiene and safety, opened cosmetics, personal-care products and other sealed goods may not be returnable unless they are faulty, damaged or not as described. Your statutory consumer rights are not affected.

Damaged, wrong or faulty items

Contact us promptly after delivery and keep the item and packaging. Once the return is inspected, an approved refund is sent through the available original payment route or another agreed method. Bank and payment-provider processing times may apply.

Cancelled and refused deliveries

Contact us as early as possible if you need to cancel. We cannot guarantee cancellation after fulfilment begins. Repeated unjustified refusal of cash-on-delivery orders may affect future COD availability.